General FAQ

~Frequently asked questions generally about sales on the Modellers World website.

How do I place an order in the store? Do you need to create an account?

Just add products “to the cart,” and go to the cart (for example, by clicking the cart icon at the top, click “go to payment.” You will be redirected to the “to checkout” form the cart. You do not need to create an account or log in unless you have added a Patron package to your cart. Then, creating a password account is required. You can pay through the bank’s format, with a payment card, by providing its number on delivery (in selected countries).

Can I find you in stores? Do you have any distributors?

We have been operating on the market since 2019. The products are entirely manufactured in Poland. Initially, our offer was introduced in most stores in Poland through HOBBY2000 distribution, in the U.K. through Javis, and in individual stores in Ireland, Portugal, and Greece. In 2023, we decided to end indirect distribution and sell by mail order only through our online service to individual customers. This allows us to elevate top quality at a relatively affordable price without the pressure of mass production.

Where are the packages shipped from?

We ship all packages directly from our company, in Poland (city of Bydgoszcz). It is not possible to buy locally. Production is done locally from the best European raw materials.

How long do packages go?

As a rule, orders placed in the morning we try to send the same day, in random cases up to 72h, if the goods are with the status “available” (goods not available immediately have the status “on order” on the product card. We make it up to 14 calendar days, check the “what does the status on order” page in the menu for details). Once the package is shipped, you will receive a link to track the package via email and in my account tab.

Parcels sent by priority mail:

– European countries usually from 5 to 10 working days (Portugal, UK, Island countries from 10-20 days).

– U.S. shipped by airmail; usually 7 to 14 travel days.

– Canada shipment by air shipment; usually 14-21 travel days.

– Asia, China, Japan; usually 25-30 travel days.

What if I order products and the package does not arrive?

Shipments are insured, but we know how stressful it is to wait. When you buy from our store, you are guaranteed that if the goods are lost in transit or arrive damaged, we will refund your money immediately, without waiting for the shipping company to respond. If the damage was not visible on the outside of the package, you only need to send us photos when you receive the package. However, in our experience, lost packages account for about 0.1%, and damaged goods account for less than 0.5% of shipments. Thus, 99.4% of shipments reach the addressee without unpleasant incidents.